Airport Assistance Services

We get you through Cairo's often-busy immigration and security lines quickly, working alongside the airport's own Ahlan fast-track service for a smooth start or finish to your journey.

Your greeter meets you right at arrivals or check-in and manages the walk between terminals, using the Air Mall connector between T1 and T3 when needed.

We arrange entry into the CAC Lounge by Plaza Premium, Ahlein Emerald or Premium Lounge, or one of the airline lounges like EgyptAir's Gienah and Alitoth, depending on your terminal and route.

Cairo's own Ahlan service is the model here, and we build on it — dedicated escort, private lounge access, and priority handling from curb to gate.

Our team arranges wheelchair support and any assistance you need through Cairo's larger, busier terminals well ahead of your arrival.

We handle your bags from check-in to gate, or claim to your ride, including guidance on Cairo's 48-hour arrival duty-free allowance if you're picking up spirits.

For connections through Cairo, we manage the terminal transfer and any rebooking support, especially valuable given the airport's size and layout.

• Confirm which terminal you're using before you travel — T1 and T3 connect via the Air Mall, but T2 is more separate, so build in extra time if you're switching between them.
• The Ahlein Emerald and Premium Lounges in Terminal 2 run 24 hours with showers and sleep facilities — a solid choice for overnight or long layovers.
• The CAC Lounge by Plaza Premium in Terminal 2 is open 24 hours but doesn't have showers, so plan accordingly if you need to freshen up.
• Lounge access at Cairo typically runs €35–40 via Priority Pass or airline status for options like Saudia's Al-Fursan or EgyptAir's lounges.
• Starbucks and Segafredo cafés run 24/7, so late-night or early-morning arrivals are well covered for coffee.
• The Perfume Souq in Terminal 3's duty-free area is worth a browse for genuinely distinctive Middle Eastern fragrances you won't find at most airports.
• Medical clinics and 24-hour pharmacies are available in all terminals — handy to know even if you never need them.
• Le Méridien Cairo Airport hotel connects directly to Terminal 3 via a pedestrian bridge — a great option for a long overnight layover without leaving the airport.
• Recommended minimum layover: 2.5–3 hours given the airport's size, more if you're transferring between T1/T3 and T2.
• Newly introduced shuttle bus services connect the airport to central Cairo and Heliopolis if you have time to explore during a longer layover.