Airport Assistance Services

When queues grow — especially in Terminal 3 where major international and EgyptAir flights converge — AirportAssist guides you through expedited channels: security, passport control, sometimes customs. One steady escort. Less waiting. A headache avoided.

Our rep waits for you — at the curb, the gate, or an agreed meeting point. From check-in or arrival gate to lounge or car. No loose ends. Baggage handled. Paperwork guided. A seamless walk through the maze.

Check-in counters can get chaotic. We line you up, shepherd documents, handle bag tags if allowed, and process special requests within airline policy. You end up where you need to be — on time, with less stress.

We can get you inside one of CAI’s lounges before boarding: you get Wi-Fi, snacks, rest, a cushion for long flights. We escort you in, settle you, then bring you back when boarding starts.

Privacy, pace, precision. For those who want to dodge the crowds: we combine fast track, lounge access, baggage handling, discreet routing. From curb-to-gate or gate-to-curb — smooth, calm, efficient.

Wheelchairs, strollers, seniors, kids — we coordinate. Slow pace if needed. Rest stops, water, paperwork help. Keep the group together. No one gets left behind.

Porters carry your luggage — from car to check-in, or from baggage belt to pickup — helpful especially after long-haul flights or when switching airlines. They manage weight, counts, and expedite the hand-off.

Flying through CAI? Gate-to-gate or terminal-to-terminal, we watch your time. We pick the shortest paths, guide you across connectors (especially between T2 and T3), help with security transfers, and steer clear of confusion.

We monitor flight boards, airline updates. If gates shift, we pivot early — you’re already on the move. Missed a connection or need to rebook? We help at airline counters. We aim for calm, not chaos.

• Check Your Terminal: EgyptAir & Star Alliance use Terminal 3. Gulf & other international airlines use Terminal 2. Some flights may use Terminal 1 or Seasonal Terminal.
• Use Lounge Access: Ahlein (T2) or EgyptAir lounge (T3) for rest, charging devices, snacks, and monitoring flight boards.
• Avoid Terminal-Hopping: Stay in one terminal if flights are in the same terminal to avoid delays.
• Shop After Security: Duty-free stores, bookstores, and kiosks are near departure paths to avoid missing gate announcements.
• Transit Bags: Use porter + meet & greet if bags need re-checking to avoid baggage-claim chaos.
• Early/Late Flights: Terminal 2’s 24-hour Starbucks ensures reliable food/coffee when other food courts are closed.
• Money & SIM: Banks, ATMs, currency exchange counters, and telecom kiosks across terminals help handle essentials soon after arrival.